1. Information We Collect from Users
When you register and use the ye55 platform, we collect several categories of information to ensure the platform operates correctly and services can be tailored to the needs of Malaysian users.
Full name, email address, phone number, date of birth and the username registered when opening your ye55 account. This information is used for identity verification and account-related communications.
Details relating to MYR deposit and withdrawal transactions, including payment methods used such as FPX or e-Wallet. We do not store full credit card details.
Device type, operating system, browser type, IP address, screen resolution and language settings. This data helps us optimise the user experience across various mobile devices in Malaysia.
Records of in-platform activity including games played, bets placed, session duration, navigation clicks and usage patterns. This data is used to improve service quality and account security.
2. Why We Use Your Information
Ye55 uses collected data for clear and legitimate purposes only. We do not use user information for anything unrelated to platform operations or not authorised by the user. The primary purposes for data use include:
- Account management: Processing registrations, verifying identity, enabling secure login and managing user account settings
- Transaction processing: Securely and efficiently processing MYR deposits and withdrawals via local Malaysian payment methods
- Platform security: Detecting suspicious activity, preventing fraud and protecting accounts from unauthorised access
- Legal compliance: Meeting compliance obligations under applicable Malaysian law, including Know Your Customer procedures
- Service improvement: Analysing usage patterns to improve platform design, speed and game selection
- Service communications: Sending account-related notices, technical updates and responses to customer support enquiries
3. Cookies & Tracking Technologies
Like most online platforms, ye55 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly.
Essential Cookies required for core platform functions such as maintaining your login session, remembering language preferences and ensuring transaction security. These cookies cannot be disabled without affecting key platform functionality.
Performance & Analytics Cookies helps us understand how users interact with the platform — which pages are visited most, how long sessions last and where users encounter technical issues. This information is used in aggregate form to improve the platform, not to identify individual users.
Users can manage cookie settings through their browser, though disabling certain cookies may affect platform functionality. By continuing to use ye55, you consent to the use of cookies as described in this policy.
4. Data Storage, Security & Sharing
Security & Data Storage
Ye55 protects user data using appropriate encryption to ensure personal and financial information is secured against unauthorised access. User data is stored on secure servers with strict access controls. Retention periods depend on operational requirements and legal obligations — active account data is retained for as long as the account remains active, while certain records may be kept for a period prescribed by Malaysian law following account closure.
Third-Party Sharing
Ye55 does not sell or rent users' personal information to third parties for marketing purposes. However, we may share data with the following parties in limited circumstances:
- Payment processors: Approved FPX and e-Wallet providers receive the transaction information necessary to process MYR deposits and withdrawals
- Licensed game providers: Limited account information required to enable third-party games within the platform
- Authorities: Information required by law, court order or a legitimate Malaysian regulatory body
- All data sharing is subject to appropriate confidentiality and data protection agreements
5. User Rights & How to Contact Us
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you may request a correction through the account panel or customer support.
You may request deletion of your data in certain circumstances, subject to applicable legal retention obligations.
Policy Changes & How to Contact ye55
Ye55 reserves the right to update this Privacy Policy from time to time to reflect changes in data handling practices or legal requirements. When significant changes are made, we will notify users via a notice on the platform or to their registered account email. Continued use of the platform after such notice constitutes acceptance of the updated policy.
For any enquiries regarding this Privacy Policy, to submit a data access, correction or deletion request, or to report a privacy concern, please contact the ye55 team at: [email protected]. You may also visit FAQ section us for answers to general questions about account security and data privacy.
More Questions About Your Data Privacy?
We are happy to assist with any questions regarding the protection of your personal information on the ye55 platform. Reach us at [email protected] or visit our FAQ section for more information.